Lynden Swainston Associates Ltd, owners of this website, comply with UK Law and requirements for user privacy. We have taken all necessary steps to protect user privacy throughout your visit and any future dealings with our company. A SSL certificate is available on our website.
Your personal information is kept private and stored securely until a time when it is no longer required after your booking and payment as detailed in the Data Protection Act 1998. We have taken every effort to secure a safe and secure email submission form process by encrypting our emails but users using such a form do so at their own risk
We are committed to protecting your privacy. We will only provide information necessary to secure your hotel, ticket or transport booking with us. Suppliers (hotels, hospitality providers and car companies) will receive only the minimum information required to make your reservations. Lynden Swainston Associates Ltd will not distribute or otherwise misuse your information. This policy covers ANY information you provide to include your name and your email address.
Your privacy is extremely important to us so we want you to know exactly what kind of information we collect about you whether you are a customer, potential customer or just enquirer (whether as a direct booker, via a corporate partner, third party travel arranger, website visitor, app user, job applicant or otherwise).
The type of information we collect depends on the nature of your interactions with us. Depending on the circumstances, we may collect any of the following.
DETAILS ABOUT YOU
This may include your name, email address, phone numbers, employers or your home address.
DETAILS ABOUT PAYMENTS YOU MAKE
To pay for bookings and other transactions through our services, we collect payment card information and/or bank details along with other details necessary to process payments.
HOW WE USE YOUR INFORMATION
We may use your information in a number of different ways, including, but not limited to:
To provide you with our products and services
In order for us to provide you with our services we need to collect personal data for booking hotels and notifying relevant suppliers and government agencies as per required legislation. We are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.
To process payments
We use your information for accounting purposes and to provide you with related customer service.
To occasionally send you marketing communications in the form of a newsletter
Using your information, we may from time to time contact you with our latest news and hotel updates and race ticket offers which we think might be of interest or relevant to you (either on the basis of your consent where we have requested it, or our legitimate interests to provide you with marketing communications where we may lawfully do so).
WE COULD SHARE YOUR INFORMATION WITH THE FOLLOWING:-
Travel suppliers and other third party service providers
We share information such as names and occasionally mobile phone numbers with hotels and travel service providers (for example, car hire companies, ground agents and online booking/management providers), as necessary to book your travel and provide travel-related services to you and your employer.
As required or permitted by law
We may disclose information to regulatory authorities, courts, and government agencies where we believe doing so would be permitted or required by law, regulation or legal process.
We do not sell information to third parties so that they can independently market their own products or services directly to you.
Our contractors are obliged to keep your details securely, and use them only to fulfil the service they provide to you on our behalf.
OCCASIONAL MARKETING AND NEWSLETTERS
Collecting your data helps us understand what products and services are of interest to you, enabling us to deliver an improved offering and customer experience.
Specifically, we may use data:
- For our own internal records
• To improve the products and services we provide
• To contact you in response to a specific enquiry
• To send you promotional emails about new hotels and or race tickets which we think might be relevant to you
Lynden Swainston Associates Ltd sends occasional newsletters to clients who have agreed to receive it. We use no tracking facilities on this newsletter.
Opting out of or withdrawing your consent in relation to marketing
If you no longer want to receive a newsletter from us, please contact:
- By Email to: email@example.com
- By Phone on: +44 (0)2083924800
HOW WE PROTECT AND STORE YOUR INFORMATION
We maintain reasonable administrative, technical, and physical security measures to protect your information from unauthorised access and use. Lynden Swainston Associates Ltd will process – that means collect, store and use – the information you provide in a manner that is compatible with the EU’s General Data Protection Regulation (GDPR).
In some instances, the law sets the length of time information has to be kept, but in most cases Lynden Swainston Associates Ltd will use its discretion to ensure that we do not keep records outside of our normal business requirements. We keep your information for as long as is reasonably necessary to enable us to provide you with the services that you have requested from us, to comply with any legal obligations that require us to keep information, or for as long as we reasonably require for our legitimate interests, including for example for the purposes of exercising our legal rights or defending ourselves against claims.
You have certain rights in respect of the personal information that we hold about you, including:
- The right to be informed of the ways in which we use your information, as laid out in this Privacy Statement;
- The right to ask us not to process your information for marketing purposes;
- The right to request access to the information that we hold about you;
- The right to request that we correct or rectify any information that we hold about you which is out of date or incorrect;
- In certain circumstances, the right to ask us to stop using information about you
You will have certain additional rights in respect of the information that we hold about you from 25 May 18:
- The right to withdraw consent for us to process or keep your personal details;
- The right to object to our using your data;
- The right to ask us to limit or cease processing your data
Please note that this may prevent us from being able to offer our product and services to you.
If you wish to withdraw your consent, object to how we use your data, ask us to delete it or restrict how we use it please see the ‘How to contact us’ details below. We may ask you to provide additional information (such as to confirm your identity and/or to confirm what information you wish to access) in order to process your request.
If we cannot resolve your concern and would like to make a formal complaint, you can contact the Information Commissioner’s Office (also known as the “ICO”). The ICO is an independent authority and the UK’s supervisory authority for information rights. (https://ico.org.uk/)
HOW TO CONTACT US
If you have questions or complaints about Lynden Swainston Associates Ltd and privacy, or to exercise your rights, please contact us at:
FAO: Privacy Compliance Officer,
Suite 207- Mortlake Business Centre, 20 Mortlake High Street, London, SW14 8JN.
Here at Lynden Swainston Ltd (“LSA”, or “we”, “us”) we pride ourselves on our customer service. This includes how we handle your personal information. We try to be clear about what information we hold, to give you choices about how we use it, and to ensure its security.